We are looking for a Customer Service specialist for 16-40 hours per week. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services and obtain customer feedback. You will an important part of growing and maintaining a good relationship with our loyal customer base. In particular, you will:

• Promptly responding to customer queries via email, live chat, phone, and social media channels
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Streamline processes, update and maintain internal knowledge base
• Keep our customers up to date on relevant new features and events

Requirements:

• You are customer obsessed
• You are service-oriented and have a problem-solving mindset
• Strong communication skills
• Native-level Dutch and proficient English speaking and writing skills.
• Hands-on, can do mentality
• Enjoy working in a fast paced, ambiguous environment

Bonus points if you

• Have prior experience as a customer service specialist
• Are excited about sustainability and urban mobility services
• Live in or near Rotterdam

What we offer:

• Great opportunity to build something you are proud of
• A fun, dynamic work environment
• Steep learning curve
• Competitive salary
• Unlimited BAQME trips